Refund Policy

Every W&H Custom Co. product is made to order with your design, so we cannot accept returns or give refunds for change of mind, ordering the wrong size or finish, typos in text you entered, or files you asked us to print after a low-resolution warning. What we can do is stand behind the print and the delivery, and we do.

Damaged in transit: contact us within 24 hours of delivery

If your order arrives damaged, contact us within 24 hours of the delivery scan with your order number and a photo of the damage and the packaging, and we ship a free replacement. The short window is there because carriers only let us file a damage claim right after delivery; a claim reported later can’t be filed, so please open the box the day it lands.

Quality issues: contact us within 14 days of your order

If there is a print defect, the item does not match the design you approved, or the quality is not what you expected, contact us within 14 days of your order date with your order number and a photo. We reprint and reship at no cost. If a replacement is not possible we refund the item to the original payment method.

Lost packages

If tracking shows no movement for 5 business days, or shows delivered and you do not have it, contact us with your order number. We trace it with the carrier and, if it cannot be found, send a free replacement.

Cancellations and changes

Orders go to press quickly. If yours has not printed yet we can usually change or cancel it; contact us right away with the order number. Orders cancelled before printing are refunded in full within 3-5 business days. Once an item has printed it cannot be changed or cancelled.

How to reach us

Email support@whcustomco.com or use the contact page. Include your order number and photos; that is all we need to get a replacement moving, usually the same business day.