Help Center

We've have tried to answer most frequently asked questions here. If you are unable to find your answer, use the form on the right, or click "Contact Us" in the top navigation.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Do you offer returns?

We have a no-return policy due to the custom nature of our products. Every product is printed-to-order.

However, we do have a quality and satisfaction guarantee. If you feel like your product is defective, damaged, or needs a re-print, please contact us - we're happy to help.

Do you ship internationally?

Yes, we ship worldwide. Shipping options will be available at check out.

Please keep in mind that international shipments, using standard shipping options, take 2-3 weeks to arrive. We use USPS, DHL, FedEx, and UPS. Expedited shipping options are available.

If a package is marked delivered, we cannot send you a replacement. If a package is lost and never marked delivered, we do cover the cost of a replacement.

How do I get free shipping?

Of you spend more than $35, you will earn free shipping for US orders only. Free shipping uses economy or standard shipping options which are typically 3-5 business days.

Do you offer expedited shipping options?

Yes, at check out you have the option of selecting faster shipping. If you'd like to rush production as well or get a product on a certain date, we recommend that you get in touch with us immediately after you order.

Some of our products can be rushed for $15 extra, this can be same or next day shipment, depending on product and rush queues.

Orders

Below are some of are common questions about orders

How long does it take to get my order?

We average about 2-3 business days to ship out an order. Due to the custom nature of our business, we have to do artwork, get it approved (if required), print, and prepare to ship.

If you need an item faster, please get in touch with us either before you order or immediately after.

My order appears to be lost, what can I do?

We ask that you wait at least 5 business days, if the item does not show up, please contact us and we will investigate your shipment.

If your order cannot be found, a free replacement will be shipped out.

How can I track my order?

To track your order, click the "Person" icon next to shopping cart on the top right. You will be able to log into your account or create one if you don't have one.

Within your account, you will see your order and tracking information.

Additionally, we send a shipment email from support@wallet2heart.com. This will have your tracking information as well.

All else fails, please contact us.

Products

Below are some common questions about our products

Can you help me with my artwork?

Yes. We offer free basic graphic design services. This includes, but not limited to:

  • Background Removal
  • Color Changes
  • Photographic Enhancements
  • Logo Modifications
  • Face Cut Outs
  • Basic Logo/Text Creation

Simply contact us if you have any questions, we are available by Email, Live Chat, and Phone.

Do you offer bulk discounts?

Yes we do. Please contact us for custom wholesale/bulk/corporate discounts.

Do you offer custom sizes?

No, for the most part, what you see is what you get. If you have a product idea you don't see on the website, feel free to reach out to us. We love hearing from our customers.

Didn’t find your answer?

Don't hesitate to contact us with the form below or email support@wallet2heart.com